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Frequently Asked Questions

Return Policy

Q: Can I return my doll for a refund?
A: Our products are custom made for you, and each doll takes over 8 hours of work to complete; as a result all sales are final. No refunds, remakes, or post shipment changes are available. With our Experience level of service, you have the chance to see photos of your doll prior to shipment and make any changes you wish.


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